ITIL practice tests

Those who want to prepare for the IT certification exam are helpless. But they have to do it. So they have restless state of mind. However, With ITCertKing EXIN ITIL exam training materials, the kind of mentality will disappear. With ITCertKing's EXIN ITIL exam training materials, you can be brimming with confidence, and do not need to worry the exam. Of course, you can also face the exam with ease. This is not only psychological help, but more importantly, it allows you to pass the exam and to help you get a better tomorrow.

In order to meet the request of current real test, the technology team of research on ITCertKing EXIN ITIL exam materials is always update the questions and answers in time. We always accept feedbacks from users, and take many of the good recommendations, resulting in a perfect ITCertKing EXIN ITIL exam materials. This allows ITCertKing to always have the materials of highest quality.

If you buy ITCertKing's EXIN certification ITIL exam practice questions and answers, you can not only pass EXIN certification ITIL exam, but also enjoy a year of free update service. If you fail your exam, ITCertKing will full refund to you. You can free download part of practice questions and answers about EXIN certification ITIL exam as a try to test the reliability of ITCertKing's products.

Exam Code: ITIL
Exam Name: EXIN (ITIL V3 Foundation)
One year free update, No help, Full refund!
Total Q&A: 369 Questions and Answers
Last Update: 2014-01-16

Through continuous development and growth of the IT industry in the past few years, ITIL exam has become a milestone in the EXIN exam, it can help you to become a IT professional. There are hundreds of online resources to provide the EXIN ITIL questions. Why do most people to choose ITCertKing? Because ITCertKing has a huge IT elite team, In order to ensure you accessibility through the EXIN ITIL certification exam， they focus on the study of EXIN ITIL exam. ITCertKing ensure that the first time you try to obtain certification of EXIN ITIL exam. ITCertKing will stand with you, with you through thick and thin.

ITIL Free Demo Download: http://www.itcertking.com/ITIL_exam.html

NO.1 Which of the following are managed by facilities management? Hardware within a data centre or
computer room Applications Power and cooling equipment Recovery sites
A. 1, 2 and 3 only
B. All of the above
C. 1, 3 and 4 only
D. 1 and 3 only
Answer: C

EXIN   ITIL   ITIL demo   ITIL

NO.2 Which of these statements about Service Desk staff is CORRECT?
A. Service Desk staff should be recruited from people who have high levels of technical skill tominimize
the cost of training them
B. Service Desk staff should be discouraged from applying for other roles as it is more cost effective to
keep them in the role where they have been trained
C. The Service Desk can often be used as a stepping stone for staff to move into other more technical or
supervisory roles
D. The Service Desk should try to have a high level of staff turnover as the training requirements are low
and this helps to minimize salaries
Answer: C

EXIN certification   ITIL   ITIL pdf   ITIL

NO.3 The group that authorizes changes that must be installed faster than the normal process is called the?
A. Emergency CAB (ECAB)
B. Urgent Change Authority (UCA)
C. Urgent Change Board (UCB)
D. CAB Emergency Committee (CAB/EC)
Answer: A

EXIN answers real questions   ITIL certification training   ITIL certification training   ITIL   ITIL   ITIL

NO.4 A plan for managing the end of a supplier contract should be created when?
A. The contract is being negotiated
B. The contract is about to be ended
C. The Supplier Manager decides that there is a risk the contract might need to end soon
D. The contract has been agreed
Answer: A

EXIN   ITIL   ITIL study guide

NO.5 The BEST description of the purpose of Service Operation is?
A. To decide how IT will engage with suppliers during the Service Management Lifecycle
B. To proactively prevent all outages to IT Services
C. To deliver and support IT Services at agreed levels to business users and customers
D. To design and build processes that will meet business needs
Answer: C

EXIN test answers   ITIL pdf   ITIL certification   ITIL   ITIL certification

NO.6 Which of the following statements is INCORRECT?
A. The Service Knowledge Management System (SKMS) includes Configuration Management Databases
(CMDB)
B. The SKMS is part of the Configuration Management System (CMS)
C. The SKMS can include data on the performance of the organization
D. The SKMS can include user skill levels
Answer: B

EXIN   ITIL answers real questions   ITIL demo   ITIL

NO.7 Which of the following is NOT an example of Self-Help capabilities?
A. Requirement to always call the service desk for service requests
B. Menu-driven range of self help and service requests
C. Web front-end
D. A direct interface into the back end process handling software
Answer: A

EXIN   ITIL   ITIL

NO.8 Which of the following questions does Service Strategy help answer with its guidance?
How do we prioritize investments across a portfolio?
What services to offer and to whom?
What are the Patterns of Business Activity (PBA)?
A. 3 only
B. 1 only
C. 2 only
D. All of the above
Answer: D

EXIN   ITIL demo   ITIL dumps

NO.9 Service Assets are used to create value. Which of the following are the MAJOR types of Service Asset?
A. Services and Infrastructure
B. Applications and Infrastructure
C. Resources and Capabilities
D. Utility and Warranty
Answer: C

EXIN   ITIL practice test   ITIL original questions   ITIL test questions   ITIL

NO.10 Which of the following statements is INCORRECT?
A. The SKMS is part of the Configuration Management System (CMS)
B. The SKMS can include data on the performance of the organization
C. The Service Knowledge Management System (SKMS) includes Configuration Management Databases
(CMDB)
D. The SKMS can include user skill levels
Answer: A

EXIN original questions   ITIL test   ITIL

NO.11 How many times should each stage of the Plan, Do, Check, Act (PDCA) cycle be visited?
A. Each stage should be carried out once in the order Plan-Do-Check-Act
B. There should be a single Plan,then the Do-Check-Act cycle should be repeated multiple times to
implement Continual Improvement
C. There should be a single Plan and Do,then Check and Act should be carried out multiple times to
implement Continual Improvement
D. The entire cycle should be repeated multiple times to implement Continual Improvement
Answer: D

EXIN   ITIL   ITIL study guide   ITIL

NO.12 Which of the following is NOT one of the five individual aspects of Service Design?
A. The design of the Service Portfolio, including the Service Catalogue
B. The design of Market Spaces
C. The design of new or changed services
D. The design of the technology architecture and management systems
Answer: B

EXIN dumps   ITIL exam dumps   ITIL

NO.13 Which of the following is the correct set of steps for the continual service improvement
model/approach.?
A. Devise a strategy; Design the solution; Transition into production; Operate the solution; Continually
improve
B. Where do we want to be?; How do we get there?; How do we check we have arrived?; How do we
keep the momentum going?
C. Identify the required business outcomes; Plan how to achieve the outcomes; Implement the plan;
Check the plan has been properly implemented; Improve the solution
D. What is the vision?; Where are we now?; Where do we want to be?; How do we get there?; Did we get
there?; How do we keep the momentum going?
Answer: D

EXIN certification training   ITIL study guide   ITIL   ITIL test answers   ITIL certification training

NO.14 Which of these statements about Service Desk staff is CORRECT?
A. Service Desk staff should be recruited from people who have high levels of technical skill tominimize
the cost of training them
B. The Service Desk can often be used as a stepping stone for staff to move into other more technical or
supervisory roles
C. The Service Desk should try to have a high level of staff turnover as the training requirements are low
and this helps to minimize salaries
D. Service Desk staff should be discouraged from applying for other roles as it is more cost effective to
keep them in the role where they have been trained
Answer: B

EXIN   ITIL pdf   ITIL

NO.15 Which of the following sentences BEST describes a Standard Change?
A. A change to the service provider's established policies and guidelines
B. A pre-authorized change that has an accepted and established procedure
C. A change that is made as the result of an audit
D. A change that correctly follows the required change process
Answer: B

EXIN certification   ITIL certification training   ITIL test   ITIL   ITIL braindump

NO.16 Which of the following models would be MOST useful in helping to define an organizational structure?
A. RACI model
B. Service Model
C. Continual Service improvement (CSI) model.
D. The Deming Cycle
Answer: A

EXIN   ITIL   ITIL exam prep

NO.17 Which is the correct combination of Service Management terms across the Lifecycle?
A. 1A, 2B, 3C, 4D
B. 1C, 2D, 3A, 4B
C. 1C, 2B, 3A, 4D
D. 1B, 2C, 3D, 4A
Answer: C

EXIN   ITIL exam simulations   ITIL dumps   ITIL certification training

NO.18 In which core publication can you find detailed descriptions of Service Level Management, Availability
Management, Supplier Management and IT Service Continuity Management?
A. Service Transition
B. Service Design
C. Service Strategy
D. Service Operation
Answer: B

EXIN exam simulations   ITIL test   ITIL certification training   ITIL exam dumps   ITIL exam dumps

NO.19 Which of the following are the MAIN objectives of incident management?
To automatically detect service affecting events
To restore normal service operation as quickly as possible
To minimize adverse impacts on business operations
A. 1 and 2 only
B. 2 and 3 only
C. 1 and 3 only
D. All of the above
Answer: B

EXIN test answers   ITIL exam simulations   ITIL questions   ITIL certification training

NO.20 Effective release and deployment management enables the service provider to add value to the
business by?
A. Ensuring that all assets are accounted for
B. Ensures that the fastest servers are purchased
C. Delivering change, faster and at optimum cost and minimized risk
D. Verifying the accuracy of all items in the configuration management database
Answer: C

EXIN certification   ITIL   ITIL   ITIL certification training

ITCertKing offer the latest 00M-622 exam material and high-quality 70-331 pdf questions & answers. Our 646-048 VCE testing engine and 000-N37 study guide can help you pass the real exam. High-quality 000-593 dumps training materials can 100% guarantee you pass the exam faster and easier. Pass the exam to obtain certification is so simple.

Article Link: http://www.itcertking.com/ITIL_exam.html